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If you have questions about the Club Sobeys MasterCard, our Frequently Asked Questions may have the answer you're looking for.

  1. What if my Club Sobeys MasterCard is lost or stolen?
  2. What do I do if I move addresses, change my name or any other information that I supplied on my enrolment form?
  3. What happens to my points if I return something I bought using my Club Sobeys MasterCard?
  4. Do I earn points on all my transactions?
  5. When will my club Sobeys MasterCard transaction points appear on my Club Sobeys Account?
  6. How can I combine my points?
  7. How can I apply for a Club Sobeys MasterCard?
  8. Do I need to present my Club Sobeys points card with my Club Sobeys MasterCard when making a purchase at Sobeys?
  9. How can I find out more about your Privacy information?
  10. Is there an annual fee?
  11. Where can I pay my Club Sobeys MasterCard bill?
  12. How often do I receive my Club Sobeys MasterCard statement?
  13. Is my e-statement the same as my monthly printed statement?
  14. What if I think there's a mistake shown on my statement?
1.
Q:
What if my Club Sobeys MasterCard is lost or stolen?
A:
Simply call us immediately at 1-866-922-3751 and we will replace one (or all) of your lost or stolen cards quickly - in an emergency, usually within 48 hours.
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2.
Q:
What do I do if I move addresses, change my name or any other information that I supplied on my enrolment form?
A:
You can update your personal information online at Account Online, or call us at 1-866-922-3751.
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3.
Q:
What happens to my points if I return something I bought using my Club Sobeys MasterCard?
A:
At the end of each billing period, any points issued for a purchase that was subsequently returned will be debited from your account, and the remaining points earned, if any, during that billing period are transferred into your Club Sobeys account.
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4.
Q:
Do I earn points on all my transactions?
A:
You can earn points on most purchases (net of purchase returns) with your Club Sobeys MasterCard. You may also bonus points from promotional offers.

You do not earn points on cash advances (including Citi MasterCheques** and balance transfers), interest charges, service fees and other charges.
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5.
Q:
When will my Club Sobeys MasterCard transaction points appear on my Club Sobeys Account?
A:
Club Sobeys Points earned using your Club Sobeys MasterCard will be posted to your Club Sobeys Account once a month depending upon your Club Sobeys MasterCard statement date.
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6.
Q:
How can I combine my points?
A:
Any points earned by supplementary account holders are combined together with the points earned by the Primary Account holder and transferred to the Club Sobeys Account opened in the name of the Primary Account holder.

Signing up your family members for additional Club Sobeys MasterCards is a quick way to earn points fast.
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7.
Q:
How can I apply for a Club Sobeys MasterCard?
A:
Unfortunately we are not processing applications at this time because of upcoming changes to the Club Sobeys MasterCard program. Applications for the Club Sobeys MasterCard will be available again this fall.
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8.
Q:
Do I need to present my Club Sobeys points card with my Club Sobeys MasterCard when making a purchase at Sobeys?
A:
Yes. In order to earn 2 points for $1, you must present both your Club Sobeys MasterCard with Club Sobeys points card when shopping at Sobeys stores.

Remember to use your Club Sobeys MasterCard outside Sobeys stores, and you will earn 1 point for every $1 you spend.
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9.
Q:
How can I find out more about your Privacy information?
A:
You can review our Privacy commitment online or request a copy by calling us at 1-866-922-3751.
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10.
Q:
Is there an annual fee?
A:
No. There is no annual fee for the Club Sobeys MasterCard.
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11.
Q:
Where can I pay my Club Sobeys MasterCard bill?
A:
You can choose one of the following payment options:
  1. Pay via ABM, telephone, or online with most Canadian banks or trust companies.
  2. Online
  3. In person at virtually any Canadian bank, trust company, or credit union.
  4. Mail a cheque to:
    CLUB SOBEYS MASTERCARD
    P.O. BOX 4675
    POSTAL STATION A
    TORONTO ON M5W 5J8
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12.
Q:
How often do I receive my Club Sobeys MasterCard statement?
A:
You will receive a statement each month either by mail or electronically. Please note that if you opt for the online version of your statement by subscribing to e-statements, you will not receive the printed version. Of course, you can always select the mail version again.
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13.
Q:
Is my e-statement the same as my monthly printed statement?
A:
Yes, your e-statements will contain the same information as your printed statement. The advantage of e-statements is that you will receive them faster, they contain greater transaction detail and you can download them into Quicken® or other financial software to allow you to better manage your account.
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14.
Q:
What if I think there's a mistake shown on my statement?
A:
If there is a transaction on your monthly statement that you don't recognize or want to dispute simply sign in to your account online and complete a Dispute Charges request - or call us at
1-866-922-3751 within 30 days of the statement date and we will investigate on your behalf.
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®/™ MasterCard and the MasterCard Brand Mark are registered trademarks and PayPass and Tap & Go are registered trademarks of MasterCard International Incorporated.

®1Registered trademark of Citigroup Inc.
†Citibank Canada is the issuer of Club Sobeys MasterCard in Canada. Citi Cards Canada Inc., an affiliate of Citibank Canada, performs all account servicing and related activities on Club Sobeys MasterCard accounts and administers the Citibank®1 MasterCard Cardmember Agreement governing those accounts pursuant to an agreement with Sobeys Capital Incorporated.

®3 Registered trademark of Interac Inc.

®4 Registered trademark of Cirrus System, LLC.

▲Benefits and services are subject to change. Insurance benefits are underwritten by licensed insurers. Details of coverage, including terms, conditions, limitations and exclusions, are outlined in the Club Sobeys MasterCard Features, Card Services and Insurance Certificates provided with your Club Sobeys MasterCard card. Most noninsurance benefits and services are provided by independent companies who are solely responsible to you for the provision of those benefits and services.

* The earning and transfer of Club Sobeys Points under the Club Sobeys MasterCard Program is governed by the terms and conditions of the Club Sobeys MasterCard Program Rules, which can be found in the Benefit Guide accompanying your Club Sobeys MasterCard card when issued. The use of your Club Sobeys card is subject to the terms and conditions of the Club Sobeys Program, which can be found at www.clubsobeys.com.